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Cable Agency Report

April 18-May 16, 2005

Thank you for this opportunity to highlight some of the things that the Cable Communications Agency has been involved with during the past month.

BRIGHT HOUSE FRANCHISE FEE AUDIT DRAFT

The auditor is in this process of finalizing his franchise fee audit report on Bright House for years 2002-2003 and will be sending that on to Bright House shortly for them to review and respond. We will also distribute those findings to the Cable Board.

FIRST MILE

With respect to First Mile, as you know, the Cable Agency must file its recommendation, which you approved in January, to the clerk of the Council. We are awaiting instruction from the Council on the form in which that recommendation should be filed.

CITY BUDGET MEETINGS

Cable Agency staff met with the Controller's Office to discuss budget prep for 2006 and outlined cuts that may need to be made in the event that Indianapolis Works did not pass. It was our first round of discussions and we meet again with them on Thursday.

WEBSITE MIGRATION

The City's Information Services Agency has created a new web site format for the City and consequently it involves the transference of considerable data. Training is on-going for Agency staff in getting acclimated to the new format.

MEDIATING CABLE COMPLAINTS

The Cable Communications Agency has been serving as a consumer advocate to Indianapolis and Marion County cable subscribers in assisting them in mediating cable complaints on their behalf. 

Customer Complaint Log

April 1st through April 30th, 2005