Message from the Director
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A Message from BNS Director
Jason Larrison

Welcome to the Department of Business and Neighborhood Services (BNS), the center for the City’s licensing, permitting, and inspection.  We provide responsible government oversight of property use/safety and maintenance, environmental, business, event, professional, and construction industries. Our focus remains on public education efforts such as “Know the Code” and continuous involvement and partnerships with neighborhood organizations, businesses, and industries to assist the public in avoiding potential violations.

Our leadership team also works diligently with the City’s Office of Corporation Counsel and the Courts on implementing enforcement measures for those who refuse to comply. The BNS staff is committed to providing efficient assistance-oriented service while enforcing the civil code to improve public safety and enhance the quality of life for the citizens of Indianapolis. Through enhanced technology and online services, we continue to work to increase convenience and accessibility for those seeking assistance and doing business with the City of Indianapolis staff is committed to providing efficient assistance-oriented service while enforcing the civil code to improve public safety and enhance the quality of life for the citizens of Indianapolis. Through enhanced technology and online services, we continue to work to increase convenience and accessibility for those seeking assistance and doing business with the City of Indianapolis.

If you see something, say something. We work closely with the Mayor’s Action Center (MAC) to address your concerns and violations may be submitted anonymously. You can track our progress on the request via our online services.

We look forward to serving you. If you have any questions or recommendations on how we can better serve you or develop our web services, please contact us. Together, we will continue to make Indianapolis the most sustainable, livable city in the Midwest. 

Department of Business and Neighborhood Services
1200 Madison Ave., Ste. 100
Indianapolis, IN 46225

Phone: (317) 327-8700
Fax: (317) 327-5174

Mission

The mission of the ​Department of Business and Neighborhood Services (BNS) is to protect and improve the quality of life of persons and animals in the City of Indianapolis.

We look forward to serving you as we continue to make Indianapolis one of the most sustainable, livable and safest cities in the Midwest.