Q: I work a lot of overtime and do not have time to re-charge my battery. Can I come to the helpdesk and get a second battery?
A: During the radio upgrade, bonds were used to purchase one battery per radio. In order to receive a second battery, authorization from the appropriate agency representative must be provided to the Customer Service Manager allowing DPSC to issue a second battery and bill the agency. To determine if your agency has this agreement in place, please contact the DPSC Customer Service Manager.
Q: How late is the DPSC Help Desk open?
A: The DPSC Help Desk is open 24 hours a day, 7 days a week, 365 days a year, including holidays.
Q: I'd like to get a group added to my pager. How do I get it added?
A: Basic pager groups can be added without authorization; however, specialty groups, i.e. SWAT, Covert, etc., require written authorization by a Division Commander, Major or above.
Q: Can I buy pagers from eBay?
A: No. DPSC is not able to program pagers that are not compatible with our paging system.
Q: My battery is dead. Can I swap it out with one of DPSC's?
A: DPSC can swap a dead battery with a charged battery if the battery is under warranty. DPSC cannot issue an additional battery without approval from a Major or above, as additional batteries are billed to the agency.
Q: The amplifier in our fire house is blown, what do we do?
A: DPSC does not maintain Fire House Alerting System amplifiers. You must contact a local electronics dealer to have your amplifier either repaired or replaced.
Q: My batteries are getting low in my pager. Can I stop off at DPSC and get new pager batteries?
A: DPSC does not supply batteries for your pager. Please contact your agency or its Quartermaster for batteries.