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Potholes occur when snow and ice melt as part of Indiana's seasonal freeze-thaw cycles. The resulting water then seeps beneath the pavement through cracks caused by the wear and tear of traffic. As the temperatures drop to free​zing, the water becomes ice and expands below the pavement, forcing the pavement to rise. As the weight of traffic continues to pound on this raised section – and the temperatures once again rise above freezing – a shallow divot occurs under the surface and the pavement breaks, forming a pothole. A pothole is typically fixed by cleaning out the loose debris and filling it with hot and cold asphalt patch.

Reporting Potholes

The City provides multiple ways for residents to report potholes. The Mayor’s Action Center, RequestIndy Online Portal and RequestIndy Mobile for smartphones offer three different ways for residents to request services and connect with city government.

Please report any pothole you might encounter on city streets by either calling the Mayor's Action Center at (317) 327-4MAC (4622),by visiting www.indy.gov/pothole.

A new online tool is now available to allow the public to view, report and check the status of reported street potholes. Indy’s Pothole Viewer is available at www.indy.gov/IndyPotholeViewer and shows all pothole repair requests received by the MAC for the prior six months.​ 

If you notice a pothole on the highway or interstate, please contact the Indiana Department of Transportation at (317) 232-5533.

When calling, please indicate the address of the pothole, the direction of travel (N, S, E or W) and the specific lane (outside, middle, inside) of the pothole, so our crews can quickly find and repair the pothole.

Improving our city streets is a true team effort. It takes a dedicated staff and an involved citizenry to enhance the quality of life we enjoy in Indianapolis.

DPW Pothole Fact Sheet