If a truck or plow physically hits a mailbox, the City will reimburse the homeowner for the cost of replacement. However, this is extremely rare. The common cause of mailbox damage is from 200-300 pounds of snow thrown from the plow blade. In this situation, the City will not replace damaged mailboxes. This policy is consistent with most municipalities in the area.
If you believe that a City-owned plow truck or a truck owned by a City contractor hit your mailbox, contact the Mayor's Action Center (MAC) at (317) 327-4622 or through RequestIndy.