Frequently Asked Questions
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1.           How long does it take to process my claim?

By law, the City-County has ninety (90) days to process your claim.  Sometimes it may be quicker, but it usually takes ninety (90) days.

2.           I sent my notice of tort claim, but I have not heard anything.   When can I expect to hear something?

You will receive a response, either denying your claim or offering a settlement, approximately ninety (90) days from the date you filed.  Until then, we do not send correspondence. 

3.           When will I get my money?

If your claim is properly filed, the City-County will investigate it and will notify you in writing within 90 days of receipt if your claim has been approved.  If the City-County pays your claim, you will receive settlement paperwork.  Once we receive properly executed copies with original signatures (no copies or faxed signatures), it will take 5-7 weeks from date we receive your executed settlement paperwork before you receive your check. See also Question Number 9 below.

4.           Why does the City-County investigate?

The City-County does not settle every tort claim.  Each Tort Claim is investigated to make a detailed inquiry or examination to determine if the City of Indianapolis was negligent.

5.           Does the City pay for fresh tar on my vehicle?

Our office will complete its investigation of your claim in which you believe that you suffered damages.  If we determine that the City-County was negligent, the City-County will send settlement paperwork as detailed in Questions 3 and 9.  If we determine the City-County was not negligent, we will provide you a letter informing you of this decision.

6.           How will I get my answer?

We will notify you in writing within 90 days of receipt if your claim is approved.  By law, a claim is denied if not settled within 90 days.

7.           Does the City pay for damage to cars from potholes?

Our office will complete its investigation of your claim in which you believe that you suffered damages.  If we determine that the City-County was negligent, the City-County will send settlement paperwork as detailed in Questions 3 and 9.  If we determine the City-County was not negligent, we will provide you a letter informing you of this decision.  If you see a pothole, please call 327-4MAC (4622).

8.           Does the City pay for damage from painted lines?

Our office will complete its investigation of your claim in which you believe that you suffered damages.  If we determine that the City-County was negligent, the City-County will send settlement paperwork as detailed in Questions 3 and 9.  If we determine the City-County was not negligent, we will provide you a letter informing you of this decision. 

9.            How can I appeal? 

Please send a letter, certified mail, to the following:

Appeal of Tort Claim Decision
Office of Corporation Counsel
200 E. Washington St.
Room 1601
Indianapolis, IN 46204

10.  What is the settlement process?

If the City of Indianapolis-Marion County approves payment of a tort claim, the Office of Corporation Counsel will mail the settlement paperwork to the Claimant. The paperwork must be signed by the Claimant. Some documents must also be notarized. All paperwork must have the original signature. The Office of Corporation Counsel cannot accept settlement paperwork that has been faxed or scanned and emailed to the office. Once the properly executed paperwork is received by the Office of Corporation Counsel, the Claimant will receive the settlement check within approximately 5-7 weeks. Please allow this time before inquiring about your payment.