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Strategic business and information technology goals

In early 2006, ISA developed a framework of City-County business goals to better qualify and align the agency's IT project planning efforts with its customers' business needs. Each project is categorized within this framework so that each can be planned, prioritized and implemented in a structured and cohesive way, whether the project is a departmental, multi-department or an enterprise-wide initiative.

  1. Improve Customer Service
  2. Improve Operation Efficiencies and Reduce Costs
  3. Improve Quality of Service
  4. Increase Transparency to Citizens
  5. Increase Understanding of Constituent Interactions
  6. Make the Region Safer and Healthier
  7. Improve Neighborhoods
  8. Accelerate Economic Development