Welcome to the official website of the Metropolitan Emergency Communications Agency (MECA). Our mission is to provide quality, reliable and cost effective emergency communication and record management services to our customers and Indianapolis residents.
When I joined MECA in June 2005, I made customer service one of my top priorities. For instance, I created the position of and hired a Customer Service Manager. I spearheaded a process to investigate customer concerns and in 2007, I added the additional position of Customer Service Coordinator. Reliable, prompt, professional customer service is as important to me as the equipment we use for communications. Prior to coming to MECA, I was employed by the Indiana State Police for 26.5 years. I was an end user. I know the importance of reliable communications and I want to make sure that the public safety and public service personnel of Marion County get their needs addressed in an efficient and professional manner.
MECA is currently involved in a variety of projects that will provide new technologies for our customers as well as efforts to improve existing technologies. The next five years will result in either a new or enhanced Computer Aided Dispatch (CAD) system, new mobile data system, a consolidated Public Safety Answering Point (PSAP) where dispatchers will answer incoming 9-1-1 calls, and will be a participant and contributor to the communications plan for the 2012 Superbowl.
It is my hope that our customers and the citizens of Indianapolis will use this website to keep informed of these projects and progress at MECA. Or, if you are having a problem with your equipment or have a concern about your service, you can visit the HelpDesk page.
MECA strives to provide the best service for our dedicated public safety and public service personnel. We look forward to serving you!
Respectfully,
Ray Raney
Executive Director
October 2009