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Established in the early 1990’s, the Mayor’s Action Center (MAC) provides the citizens of Indianapolis and Marion County with one central organization to contact for requesting service, obtaining information or registering complaints.

The MAC’s primary services provided are:


REQUEST FOR SERVICE OR RECORD COMPLAINT

The MAC records all information regarding your request for a city service or complaint. The information recorded is then immediately forwarded to the appropriate organization to handle the matter.


PROVIDE INFORMATION OR RECORD COMMENTS

The MAC provides general information about all local government services. The MAC also records your comments or concerns.


REASONS FOR CALLING THE MAC INCLUDE

  • Abandoned Vehicles
  • Animals
      • Dead
      • Strays
  • Chuckholes
  • Illegal Dumping
  • Park Maintenance
  • Recycling
  • Sewer Backups
  • Sidewalks and Curbs
  • Street Maintenance
  • Street Signs
  • Trash
      • Missed Trash
      • Heavy Trash
      • Trash Schedules
      • Trash Regulations
  • Traffic Signals and Signs
  • Trees
      • On City Property
  • Weeds

    Mission, Vision & Values….

    In support of the Mayor’s vision, Constituent Services strives to be:

    • The “eyes and ears” for the Mayor
    • The “voice” for the citizens
    • The “face” for government services

    With an unyielding commitment to serving the citizens of Indianapolis as well as all benefactors and beneficiaries of city services, we are guided by the following principles:

    Our Vision

    Constituent Services will transform how citizens connect to government services through:

    • Improving diagnosis of citizen needs
    • Increasing  satisfaction from citizens
    • Developing superior relationships with internal government service providers
    • Implementing a highly trusted and respected organization
    • Assigning highly qualified individuals to serve on boards and commissions

    Our Mission

    Constituent Services’ mission is to serve as a single point of contact for constituents to request services and report concerns; as well as to ensure that the best, brightest and most capable citizens serve to represent Indianapolis on boards, commissions and committees.

    Values

    • Citizens and Their Neighborhoods First. We view Indianapolis government service success through the eyes of our citizens.
      This means actively pursuing ways to improve quality and service to individuals and neighborhoods so that we keep our commitments to all of our beneficiaries.
    • Lead Through Quality Service. We work to create faster, simpler, smarter solutions and to anticipate our citizens' needs. We challenge the way things have always been done.
    • One Community, One Government, One Team. We treat everyone with respect, dignity and common courtesy no matter what their position in the community. We collaborate with others to achieve results.
    • Integrity. We strive to act ethically, honestly and fairly in all situations. We are consistent in word and deed.
    • Personal Accountability for Excellence. We believe that a promise made should be a promise kept. We establish, track and meet high-performance expectations.