Frequently Asked Questions
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Abandon, Vacant and Unsafe Buildings
There is an unsafe or vacant/abandon building next to me that needs to be boarded up and eventually demolished. Who do I call?

Animals
I have been threatened or bit by a dog. What do I do?​
How do I report animals that are stray or abandoned, sick or injured, not receiving proper care, aggressive or dangerous, or barking?
I found an injured or baby wild animal, who can help?
I’d like to know more about the animal shelter operations, volunteering, and how to surrender or adopt a pet.

Trash and Illegal Dumping
My trash wasn’t picked up today, but all of my neighbor’s trash was picked up. What can I do?
What is my heavy trash pickup day?
There is trash and illegal dumping:
a. In the alley
c. In the roadway
d. On the sidewalk, I’d like for someone to come and clean it up. What do I do?

Signs/Street Signs/Traffic Lights
There is a street sign down and a traffic light out, what do I do?

Streetlights

There is a streetlight out and I’d like to report it to get fixed.

High Weeds and Grass
How do I report weeds in a public right of way, along roadsides, and in the medians?
What is High Weeds & Grass?
What is the High Weeds & Grass (HWG) Abatement Process?

Snow/Ice
When will my street be plowed?

Social, Mental Health and Financial
Due to the economy or other life changing events, I need extra help with paying bills, buying food, taking care of my children or receiving health care. Who do I call?
I want to apply for food stamps or unemployment. Can the Mayor help me?

Recycling and Toxic Materials Disposal Services
I’d like to sign up for recycling. Who do I contact?
I have toxic materials that I want to have disposed of and I understand that I cannot put this in my regular trash. What should I do?

Leaves
I know that the city picks up leaves, but I want to burn them in my back yard. Is this ok?
What are the rules around leaf pickup in Marion County?

Courts
I just received a traffic ticket. Can I pay it online?

Zoning Violations
I want to report one of the following:
• A business in a residential neighborhood
• Construction without a permit
• Inappropriate placement of signs and advertising
• Multiple motor vehicles being sold on a lot or on private property
• Too many cars being parked in a small area (insufficient parking)

Drainage/Flooding/Ponding
There is ponding on my property causing drainage issues. Can the city fix this?
There has been a lot of rain and there is flooding in my area. Who do I call?

Tort Claims
I want to file a tort claim. How do i proceed? ​



There is an unsafe or vacan​t/abandon building next to me that needs to be boarded up and eventually demolished. Who do I call?

To report an unsafe or vacant/abandon building, call the Health and Hospital Corporation at 317.221.2143.

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I have been threatened or bit by a dog. What do I do?

If you feel your life is in danger or if you have been bitten by an animal, you should immediately call 911 for assistance.

If the issue is not life threatening, you are encouraged to contact the Mayor's Action Center as it serves as the customer service center for Animal Care and Control. You can call 327-4MAC (327-4622) and report all animal concerns. If, for whatever reason, you were to contact the MAC in an emergency situation, the MAC would contact ACC Dispatch immediately for you.

If you call the MAC number after hours or on weekends, you are given an option to press a button that connects you directly to ACC Dispatch.

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How do I report animals that are stray or abandoned, sick or injured, not receiving proper care, aggressive or dangerous, or barking?

If you live within Marion County, please call the Mayor's Action Center at 317.327.4622, 7:30am-5:30pm, Monday through Friday for service requests or information.

For after-hour emergencies including sick/injured animals, dangerous and aggressive animals and animal attacks in progress, please call 911.

To report nuisance wildlife please call the Indiana Department of Natural Resources at 317.232.4200 or click here to be directed to their website for more information. 
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I found an injured or baby wild animal, who can help?

If a young animal is found, leave it alone. The adult animal will return when the area is clear.

If you find an injured animal you should call your local wildlife biologist . 

Additionally, the Department of Natural Resources maintains a list of wildlife rehabilitators who have state or federal permits to care for wild animals.You can click here​ for more information on licensed wildlife rehabilitators. 

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I’d like to know more about the animal shelter operations, volunteering, and how to surrender or adopt a pet.

Please visit the Animal Care and Control website by clicking here.
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My trash wasn’t picked up today, but all of my neighbors' trash was picked up. What can I do?

The trash haulers have until 6:00 pm to complete their trash routes. If your trash has not been picked up, call the MAC the next business day and they will send an inspector to your address.

Keep in mind that if you put your trash out late or there was something unusual about your trash, the crew might not have picked it up for a valid reason.

Please look at the trash rules to make sure that you didn’t overlook something and that you are in compliance with the rules. Click hereto view.

If you have additional questions about your missed trash or want to report your missed trash, please call the Mayor’s Action Center at 327-4622 (4MAC).
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What is my heavy trash pickup day?

Click here for Heavy Trash Pickup schedule http://arcimsnt1.indygov.org/govntprofile/
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There is trash and illegal dumping in the alley, roadway or on the sidewalk. I’d like for someone to come and clean it up. What do I do?

Call the Mayor’s Action Center at 327-4622. An inspector will be dispatched to the location. If the violation is not on private property, the inspector will schedule a clean-up.

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There is a street sign down and a traffic light out, what do I do?

If you need to report an emergency regarding missing or knocked down signs, call 327-4MAC (327-4622).

If you are calling after hours, follow the prompts to report a traffic light out with the Department of Public Works Dispatch division.  If your report is not an emergency, please call the MAC the next business day.

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There is a streetlight out and I’d like to report it to get fixed.

To report a streetlight problem, you must contact Indianapolis Power and Light (IPL). IPL has an online form you can complete to report a problem with a streetlight. Click here to view.
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How do I report weeds in a public right-of-way, along roadsides and in the medians?

Public right-of-ways are mowed on a schedule of either 4 or 7 cuts a year beginning 5/1 and ending 10/31. Medians are on a schedule of 9 cuts per year beginning 4/27 and ending 10/31.

Rain days and Knozone Air Quality Action days do not reduce the number of cuts in a mowing cycle, but they may affect when the area may be mowed as mowing does NOT take place on these days. Mowing immediately resumes once weather conditions allow.

It is very likely that if the vegetation is high in the area in question, it will be mowed soon. You can report a public area for mowing by calling the Mayor’s Action Center at 327-4622 (4MAC)
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How do I report overgrown grass or weeds on private property?

Vegetation over 12 inches qualifies as high weeds and grass (HWG). It’s considered a public nuisance and is a violation of Ch. 575 of the Revised Code of the Consolidated City and County.

Step 1: Citizen reports HWG to the Mayor’s Action Center.
Step 2: An inspector from the Department of Code Enforcement (DCE) will inspect the property.
Step 3: If the inspector determines that there has been a HWG violation, a Notice of Violation will be issued.
Step 4: The property owner has 5 days to fix the problem from the date the Notice of Violation is sent out.
Step 5: DCE also assigns a vendor to perform a follow-up site inspection within five days.
Step 6: If the property owner has resolved the overgrown grass or weeds, the vendor documents that the property owner has come into compliance and notifies DCE. If the property owner has not resolved the problem, the vendor will document the violation and then immediately mow the property.
Step 7: The vendor tells the DCE which properties have been mowed and which properties came into voluntary compliance.
Step 8: If a mowing vendor cut the grass, the property owner will receive an invoice for $291 from the City of Indianapolis. That cost includes: administrative fees to run the HWG program and the cost to bring the grass into regulation.
Step 9: If the property owner does not pay the invoice, then it will be attached to their property tax bill.
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When will my street be plowed?

The City of Indianapolis follows specific primary and secondary routes to ensure the maximum number of roads are plowed based. For up-to-date information on snow activities please visit: http://www.indysnowforce.com
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Due to the economy or other life changing events, I need extra help with paying bills, buying food, taking care of my children or receiving health care. Who do I call?

Indianapolis is serviced by a local organization known as Connect2Help. Dial 211 or 317-926-4357 to reach them. Connect2Help is available 24 hours a day, seven days a week and will connect you to the services you need. You can also access them on the web at: http://www.connect2help.org.
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I want to apply for food stamps or unemployment. Can the Mayor help me?

Food stamps and unemployment insurance benefits are both provided by the State of Indiana through the Family and Social Services Agency (FSSA) and the Department of Workforce Development (DWD).

Visit here to see if you qualify for benefits provided through FSSA: http://www.in.gov/fssa.

You can also find out about unemployment benefits and employment services through DWD at: http://www.in.gov/dwd/
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I’d like to sign up for recycling. Who do I contact?

The City of Indianapolis offers curbside recycling to all Indianapolis residents. It is on a subscription bases and has a fee of $6 a month. In most cases when you subscribe to this service you receive a 96-gallon cart for the placement of your recyclable materials. The accepted materials that you can place in these carts are glass; #1 and #2 plastics; aluminum, tin, and steel beverage and food cans; and newspapers, cardboard and magazines.

If you are interested in participating in this program please contact:

Republic Waste Services of Indiana
832 Langsdale Avenue
Indianapolis, IN 46202
Phone: (317) 917-7300
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I have toxic materials that I want to have disposed of and I understand that I cannot put this in my regular trash. What should I do?

Please visit one of the City's ToxDrop Locations to dispose of your toxic matericals. To learn more about ToxDrop please click here​

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I know that the city picks up leaves, but I want to burn them in my back yard. Is this ok?

No. Open burning of leaves is illegal in Indianapolis/Marion County.
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What are the rules around leaf pickup in Marion County?

Each year the Department of Public Works conducts an annual leaf collection program. For the month of November you may leave up to 40 bags of leaves each week for pick up.

Please click here for detailed information on the Department of Public Works Annual Leaf Collection Program.
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I just received a traffic ticket. Can I pay it online?

Yes. To pay traffic tickets online visit: https://www.civicnet.net/apps/citizen/traffictickets/
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I want to report one of the following:
•A business in a residential neighborhood
•Construction without a permit
•Inappropriate placement of signs and advertising
•Multiple motor vehicles being sold on a lot or on private property
•Too many cars being parked in a small area (insufficient parking)

Call the Mayor’s Action Center at 327-4622. An inspector will be dispatched to the location to determine if there is a violation.
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There is ponding on my property causing drainage issues. Can the city fix this?

Ponding water most often occurs on private property. Property owners are responsible for making sure drainage ditches, driveway pipes and drainage easements are free and clear from debris, weeds, high grass, and other objects that can obstruct the flow of water.

The city will address ponding water that is on private property if the ponding is due to the failure of the city's infrastructure.

You can call the Mayor’s Action Center to report the issue at 327-4622. A township coordinator will conduct an assessment. If the township coordinator determines that the drainage issue is due to a problem with the city infrastructure, a work order to resolve the problem will be issued.
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There has been a lot of rain and there is flooding in my area. Who do I call?

When heavy rains cause flooding in city streets and sidewalks, please notify the Mayor's Action Center (MAC) at 327-4MAC. A township coordinator will inspect the area and determine the necessary solution.  If the city sewers are clogged or blocked with debris, the coordinator will ask a city contractor to address the problem.

However, some areas flood because one or more property owners have failed to maintain drainage ditches and driveway pipes. Property owners are responsible for making sure that their drainage ditches allow water to flow.  They are also responsible for making sure their driveway pipes are clear of debris and are in proper working order.

In severe flooding cases, the city may complete roadside ditching or other maintenance to prevent standing water from corroding city streets and sidewalks.  However, if water is ponding on private property and it is not affecting the city's assets, the city will not take corrective measures to improve private property.

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I want to file a tort claim. How do I proceed? 

Please visit the following website to learn more: http://www.indy.gov/eGov/City/OCC/Litigation/Pages/tort.aspx​

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